Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the item is faulty.  You can not return items if you change your mind or no longer need the item.

To start a return, please contact us at shop@thenavigationcentre.com.au and let us know what the problem is.  Photos of the fault will help.

If your return is approved, we’ll send you a return shipping label by email so that you don't have to pay for the return shipping/postage.

Items sent back to us without first contacting us will not be accepted.

You can always contact us for any return questions at shop@thenavigationcentre.com.au

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and sort it out for you.

Exceptions / non-returnable items
Certain items cannot be returned, such as Print On Demand (POD) items AUS-SLB-PNG-BA-NZ-JP-JPW charts, custom products, special orders and personalised items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and checked out your returned item and let you know if the refund has been approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. We will notify you as soon as we make the refund payment.

The best thing to do is get in touch with us as soon as you notice a problem with your purchase.  We are pretty reasonable and easy to get along with so just reach out to us.  We are certain we can sort things out quickly and easily.

Re-stocking fee
A re-stocking fee of 20% is payable on all Australian/PNG/SLB navigation charts if they are out of the 'system' for more than 14 days.  The re-stocking fee will be deducted from your refund.